This lecture presentation on Cultural Competency provides insight for the dental healthcare professional on unique verbal and non-verbal communication skills.  Participants will be enlightened on how recognizing cues, which are often a critical in healthcare decisions and values, impact the treatment and care of patients. This workshop serves to promote team cohesiveness in regards to self-awareness, attitudes, beliefs, biases, and behaviors.  Additionally, topics such as harassment and discrimination in the workplace are included. A variety of teaching methods to engage the participants will be used.

1. recognize issues related to cultural competency and oral healthcare
2. define the benefits of providing culturally and verbally appropriate oral health care and treatment planning
3. implement appropriate practice management and effective communication strategies related to cultural competency
4. identify barriers to effective communication       
   
5. articulate how effective communication skills and styles can affect the ability to promote culturally diverse oral health services and acceptance
   

   
   Disclaimer: As per ADA guidelines, participants must use caution when using limited knowledge in treating patients. It is always recommended to do further research.
   
   Cathie Collier, RDH, B.Ed, MS, received her bachelor’s degree in Dental Hygiene Education from the Fones School at the University of Bridgeport, where she later served as DH Clinical Coordinator. Her recent accomplishment earned her a Masters degree in Health and Healing. Cathie frequently teaches numerous topics for PLS on OSHA, Infection Control, HIPAA, Medical Emergencies and CPR. 
   
   Cathie is a Core Instructor for PLS and present continuing education courses to dental offices and study clubs. For information, contact Joyce Turcotte RDH, M.Ed., jturcotte@pls.org 
   

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   Disclosure: The speaker has nothing to disclose