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Cultural Competence: The Hidden Message AND Sexual Harassment in the Workplace: The Need to Know for Dental Employees and Patients - 3 CEUs - On Demand Webinar
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Cultural Competence: The Hidden Message AND Sexual Harassment in the Workplace: The Need to Know for Dental Employees and Patients - 3 CEUs - On Demand Webinar

Mandatory CE presented in a thought provoking and engaging live webinar by a dynamic speaker!
A must for all dental professionals and personnel.  You may see things differently and change your mind about what you say and what you hear!

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On-demand content is available for a seven day subscription from the date of purchase.  If additional time is needed you may re-purchase an additional seven days.  To receive CE credit you must complete the course as determined by the time you are actively viewing the video and successfully passing a quiz. 

After purchase you will be sent instructions on how to access content on Panopto our video hosting service.  Check your spam folder if you do not receive it within an hour.  Please note, sharing this On-Demand content is prohibited.

Original date:  10/13/20
Review date: 10/20/20
Expiry date: 10/13/23

  • $45.00
    • Course Number
  • CEUs
  • Date
    On Demand
  • Day
    On Demand
  • Location
  • Region
    National, International
  • Target Audience
    All Dental Team Members
  • Teaching Method
    Recorded Webinar w Interactive Q&A
  • Course Materials
    Download (links at bottom of course confirmation). Print handouts for review

Cultural Competency provides insight for the dental healthcare professional on unique verbal and non-verbal communication skills. Participants will be enlightened on how recognizing cues, which are often critical in healthcare decisions and values, impact the treatment and care of patients. This subject serves to promote team cohesiveness in regards to self-awareness, attitudes, beliefs, biases, and behaviors.  A variety of teaching methods to engage the participants will be used.

Course objectives: Upon course completion participants will:
1.       1. recognize issues related to cultural competency and oral healthcare
2.       2. define the benefits of providing culturally and verbally appropriate oral health care and treatment planning
3.       3. implement appropriate practice management and effective communication strategies related to cultural competency
4.       4. identify barriers to effective communication
5.       5.  articulate how effective communication skills and styles can affect the ability to promote culturally diverse oral health services and acceptance

Sexual Harassment in the Workplace: The Impact on Dental Employees and Patients
Effective Oct.1, 2019, the Commission on Human Rights and Opportunities (CHRO) requires employers with more than 3 employees to provide 2 hours of training by January 1, 2021.

This mandated course provides insight on how to identify physical, verbal and visual types of sexual harassment that can occur in the workplace. Discussion includes recognizing scenarios in which sexual harassment results from Quid Pro Quo or how harassment can create a hostile work environment. Inappropriate behaviors, conversations and comments among team members can also create an uncomfortable environment for patients and other personal affiliated with your practice.

It is a critical step for employers to have policies and posters on Sexual Harassment in the Workplace as well provide training for employees on how to recognize and report sexual harassment and understand the importance and protection provided to employees that adhere to guidelines.

Course Objectives:  Upon completion of this course participants will:

  1. Recognize the signs of physical, verbal and visual sexual harassment
  2. Be able to identify the difference scenarios relating to quid pro quo and hostile work environment
  3. Gain insight into the need for establishing and adhering to office policies related to sexual harassment in the workplace.
Speaker:  Cathie Collier, RDH, B.Ed, MS, received her bachelor's degree in Dental Hygiene Education from the Fones School at the University of Bridgeport, where she later served as DH Clinical Coordinator. 

Her recent accomplishment earned her a master's degree in Health and Healing. Cathie is a national lecturer and frequent speaker for PLS on OSHA and Infection Control, HIPAA, Medical Emergencies, CPR and other topics. She is a clinical instructor at Goodwin College and Emergency Care Institute at Bridgeport Hospital.

Cathie is a Core Instructor for PLS and presents continuing education courses to dental offices and study clubs.  For  information about scheduling a course for your group, contact Joyce Turcotte RDH, M.Ed.,

CE Provider: Professional Learning Services, LLC (PLS)
PLS is an ADA CERP recognized provider (11/1/2021 – 12/31/2025). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by state or provincial Boards of Dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at

PLS is designated as an approved Provider by the American Academy of Dental Hygiene, Inc (1/1-12/31/21) 



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